Your Partner Beyond the Purchase
APS delivers more than equipment and materials—we deliver lasting support. From project planning to field troubleshooting, our team is here to guide, assist, and keep your trenchless systems running smoothly every step of the way.
APS After-Sales Support Options
At APS, our commitment doesn’t end after the sale. We’re here to support your success on every project with expert guidance and responsive service when it matters most.
APS Project Consultation services help you plan every step with confidence. From material selection and jobsite setup to curing methods and spec prep, our experts provide the insight and guidance you need to ensure a smooth, successful installation.
APS Technical Support is here when it counts. Whether you're troubleshooting in the field, dialing in cure times, or setting up equipment, our experts provide real-time guidance to keep your project on track. We’re just a call away—day or night.
Navigating local approvals can be complex—APS makes it easier. Our team provides expert support with submittals, spec sheets, and documentation to help you gain approval from city boards and engineers. We’ll help you meet requirements and move your project forward with confidence.
Getting help is simple. Whether you're tackling a tough project or need equipment advice, our support process is built to get you answers fast from experts who understand the work you do.
Contact us via phone, email, or your APS sales rep. Tell us what you need help with and how you'd like to connect.
Our team reviews your request, project files, or footage and identifies the best way to move forward—quickly and effectively.
Receive tailored guidance, part recommendations, or live troubleshooting from our techs. We'll help you get back on track.
We also offer support for equipment repairs, IMS Robotics, and training & certification.
Need a refresher? APS offers real-world training on patching, lining, and more—complete with certification and ongoing support.
Our in-house repair center is certified for brands like RIDGID, Dancutter, and IMS. Fast turnarounds. Expert care.
APS is your go-to U.S. partner for IMS Robotics cutter training, support, and certified repairs. Win more jobs with IMS tools.
From urgent jobsite troubleshooting to long-term project planning, professionals across the country rely on APS's expert after-sales support. With rapid response times, experienced technicians, and a commitment to your success, our support team helps you solve problems, maximize equipment performance, and keep your business moving forward.
"APS is a top notch company with the best customer service I’ve experienced. Ari and Chris definitely deserve a special shoutout. Chris is very knowledgeable and patient and always makes himself available for us. I highly recommend APS!"
"APS crew [is] killing the game. Supply, training, on the job support. Total package. Great company. Great people. APS helping you to take your business to the next level if you want it."